Monday, May 19, 2014

Aged care workers fight cuts to working hours and onerous workloads

Vanguard June 2014 p. 10
Contributed


(Above: courtesy simonkneebone.com )

Aged care workers across the country are fighting cuts to hours and onerous workloads.

 Hours of work allocated for delivery of personal care and support services such as cleaning and food for residents have been highly dependent on federal government funding. This funding is for ‘operational needs’. Funding for the building and expansion of aged care facilities comes mainly from bonds up to $550,000 paid by residents when they enter the aged care facility.

Since the mid-1990s federal government funding for operational needs of aged care providers has been outcome based. The timid regulation of staff to resident ratios as a condition of government funding that existed prior to the mid-1990s was abandoned by both Labor and Liberal Governments as ‘self-regulation’ by employers and ‘the market’ extended even in to aged care. Aged care providers were able to determine their own staff to resident ratios and how many labour hours of care they allocated to residents.

By 2014, the average number of hours of care per resident per day has steadily declined to 2.96 hours. Aged care providers are categorised as ‘private for profit’ and ‘charitable’. The large private for profit providers in the industry have led the charge to the new industry ‘benchmark’ of 2.96 hours of care per resident per day by reducing hours of staff and increasing their workloads.

Some of the ‘charitable’ providers, mostly owned by church groups such as Anglicare and Uniting Church, have resisted the race to the bottom and maintained levels of care at as much as an average of 3.75 hours per resident per day.


Abbott government accelerates race to the bottom

However the Abbott Government has accelerated the race to the bottom regarding hours of care for residents by reducing the amount of government funding for ‘operational needs’ over the coming financial year and the next decade.

The government is setting up a ‘user pays’ system whereby an increasing amount of money to fund even the disgraceful ‘benchmark’ of 2.96 hours of care per resident per day must be paid by the residents themselves.

Consequently many charitable providers are now trying to implement cuts to staffing hours with devastating impacts on both staff income and workloads.

This is being strongly resisted by staff who are not only concerned about the reduction in the weekly incomes but also stressed by their inability to provide the care residents need in the working hours they are provided. Personal care staff represented by United Voice, HSU and AN & MF unions are demanding staff to resident ratios and security of hours of work provisions in enterprise bargaining negotiations.

They are also finding growing support from families of residents who can see when they visit their loved ones the day to day impact on the quality of care as staff are stretched to the limit.

When aged care providers try to reduce staffing hours now, they are confronted by angry people on two fronts – staff and residents.

So far the providers have been able to weather the storm by blaming (correctly so to a large extent) the federal government and saying that their hands are tied. However this argument is wearing thin and the time is coming where staff, with the support of families of residents, will be taking joint action.

Resistance has occurred for a while in an individualistic way with many staff leaving the industry altogether, and an increase in outbursts of anger towards providers by frustrated and desperate family members.

However many staff cannot afford to leave as jobs become scarce elsewhere, and because they do not want to ‘abandon’ the residents for whom they genuinely care. Similarly, angry family members of residents have not got any real option of moving their loved one to another provider where the same type of problem is likely to exist.

The long term solution for the aged care staff and the industry as a whole is for the industry to be owned by the people as part of a national public health system. In the short to medium term, working hours and workloads of aged care staff will only improve with an industry wide campaign by unions and communities for more funding of hours of care as a condition of government funding to aged care providers.

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